Return and Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help! 

We don’t refund on change of mind purchases, however we do exchange full priced items within 7 days of the order date if unused and in original conditon.

Please contact us at (02) 4905 0602 or info@flashebikes.com.au with any issues that may arise with your online order. 

Conditions of Return/Exchange

Promotional or sale items are not eligible for return/exchange. Returned items must be unused and in their original condition with all tags attached.  This means ebikes can not have been ridden if they are being returned.  The returned item must be in the original packaging (e.g. shoe box), with all instructions manuals and all accessories.  The receipt or proof of purchase must be included with the return. The customer must cover the cost of the return freight for the item (unless deemed faulty by our team). If exchanging an item, the customer must cover the cost of the new item being freighted. An invoice for the freight will be sent prior to the new item being sent out.